Returns & Exchanges

At Yves Rocher, we want you to be completely satisfied with your botanical beauty products; if you are not, you may return any item within 30 days of purchase for a full refund. We ensure a seamless return process to maintain your confidence in our nature-inspired skincare and cosmetics.

1

Initiate Your Return

Log into your account or visit our guest portal to select the items you wish to return and generate a Return Authorization Number.

2

Pack Your Products

Carefully place the items in their original packaging, ensuring they are securely sealed to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided in your email and affix it clearly to the outside of your return package.

4

Ship and Refund

Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing